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Cocomenté »Refund Policy
Refund / Exchanges
At Cocomente, our foremost priority is ensuring your shopping experience meets your expectations. Given the sensitive nature of our products, we regret to inform you that returns or exchanges cannot be accommodated. If you encounter any dissatisfaction with your purchase, kindly reach out to our dedicated customer service team at pctc1986@gmail.com within 7 days of receiving your order. We are eager to assist you in finding a suitable resolution.
Damaged products
Recognizing that items may incur damage during the shipping process, we kindly ask you to thoroughly examine your order upon its arrival. Should you discover any items that do not meet our stringent quality standards, please promptly inform our customer service team at pctc1986@gmail.com. We will be delighted to expedite the replacement process for you!
Shipping policy
Our shipments originate from Saskatoon, and delivery times vary, typically falling within the 2-6 day range based on your Canadian delivery location. Please note that we cannot assume responsibility for delays caused by the carrier.
For added convenience, we extend free shipping within Canada for orders exceeding $125.
Privacy Policy
Information Collection
We may collect the following types of information when you interact with our website:
- Personal Information: This includes your name, contact details, shipping address, and payment information when you make a purchase.
- Non-Personal Information: We may collect non-personal information such as your IP address, browser type, and the pages you visit on our site. This data helps us improve our website and tailor our services to better meet your needs.
Use of Information
We use the collected information for the following purposes:
- Order Processing: To fulfill and process your orders, including payment processing and shipping.
- Customer Service: To respond to your inquiries, provide product support, and address any issues.
- Communication: To send you updates, newsletters, and promotional materials with your consent. You can opt-out of these communications at any time.
- Website Improvement: To enhance our website’s functionality, user experience, and security.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you.
Security
We prioritize the security of your information and employ industry-standard measures to protect against unauthorized access, disclosure, alteration, or destruction.
Cookies
We use cookies to enhance your browsing experience and gather information about site traffic. You can control the use of cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
Changes to Privacy Policy
We reserve the right to update our Privacy Policy. Any changes will be reflected on this page, and the effective date will be modified accordingly.
Contact Us
If you have any questions or concerns regarding our Privacy Policy, please contact us at pctc1986@gmail.com.
By using our website, you signify your acceptance of this Privacy Policy. Please review this policy periodically for any updates.